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SHIPPING & RETURNS - COVID-19

We are now processing orders again.

Please allow for delays due to back-log of orders and limited staff in showrooms during these times. Usually delivery can take up to 7-14 working days, but please be aware of extra delays as we catch up on orders.
If you have any questions about an existing order please email [email protected]
(Updated 14th May 2020)


shipping methods

We use Royal Mail or DPD to deliver your order. In-Stock items are shipped from our Manchester Showroom UK. We will send you an email confirmation & tracking number* when your order ships. You can track your order online via your customer account at Ducati Store.
*Tracking number is determined by shipping carrier.

RUSH DELIVERY
If you need an item rush delivery, please contact us and we will see what we can arrange (additional shipping costs required for rush delivery).


SHIPPING RATES

FREE SHIPPING UK -  Orders over £99*
*Mainland UK only, excluding Scottish Highlands.

£5 FLAT RATE UK - Orders less than £99*
*Mainland UK only, excluding Scottish Highlands.

E-Bikes - Flat Rate £99 UK Shipping only or free pickup in store.
E-Scooters - £49 UK Shipping or free pickup in store.

EUROPE
Rest of Europe (Outside UK) - £25
or £35 for heavy & over-sized items such as motorcycle seats and accessories.

USA Delivery - Please contact us for a specific quote.

Rest of World Delivery - Please contact us for a specific quote.

**
OVERSIZE & HEAVY ITEMS
Some items, such as larger or heavier motorcycle accessories & parts, may be limited to UK shipping destination, and/or may incur additional shipping/handling fees to cover excess weight or dimensions. Some bodywork, exhausts, oversize luggage, stands, windshields may be classed as oversize.

If you have any questions about shipping costs or destinations, please contact us.


AVAILABILITY & BACK-ORDERS

If you are unsure of an items availability, or if you need an item by a certain date, please contact us before ordering online. 

IN STOCK / FACTORY ORDER - Item is in stock with Ducati Factory. Usually these items are shipped out within 10-14 days, but this can sometimes be longer (2-4 weeks). If you need an item urgently, please call us to confirm availability and shipping.

IN STOCK MANCHESTER - If an item is in stock in our Manchester warehouse, we try our best to ship out your order the same business day or next business day (During normal business hours, excluding holidays).

NOT IN STOCK - Please allow 7-10 Days for delivery on some items.
If an item is not in our own stock, we will order directly from Bologna, Italy. We do everything we can to get your order processed and shipped out as quickly as possible. In these cases, an item may require up to 7-14 business days to get to you.

SALE ITEMS (End of Line/Discontinued)
Special sale items such as 'End of line/Discontinued' items (50% off) may take up to 20 days for delivery since we may place a large order to Bologna, Italy. This is done to help keep shipping rates low, so we can pass those savings directly to our customers. No Returns or Exchanges on these types of sale items (unless faulty).

BACK-ORDERS (OUT OF STOCK ITALY)
Occasionally due to high demand & popularity, items can be out-of-stock in Italy and are waiting to be replenished from Ducati. Items can be on back-order anywhere from 2 weeks to longer. If this is the case we will notify you of the delay to allow you to decide if you want to continue with your purchase.


RETURNS & EXCHANGES

Your order can be returned within 14 days from the date it was received by contacting us and requesting a Return Authorization.

Request a Return Authorization »

Items must be returned in their original condition, un-used or un-worn, with all the original packaging and labels attached.

Please note that there will be a 15% re-stocking fee on Special Order, Back Order & Out of Stock items that are returned to us.

Customer will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Discontinued, End of Line, or Special Orders
No Returns or Exchanges on these types of sale items (unless faulty).

Faulty, Incorrect or Damaged Merchandise
If an item is delivered to you in damaged condition, please contact us immediately to arrange a Return Authorization.

  • Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
  • All returns must be sent back to us at our contact address unless otherwise stated.
  • All delivery timescales are subject to stock availability.
  • Smaller items may be delivered by post.

International Returns/Exchanges
Customer is responsible for all back and forth shipping and brokerage/customs charges for returns or exchanges.

International shipments should be marked as a "Merchandise Return" with a carrier that does not apply additional brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Any items shipped COD or having additional brokerage fees that are charged to Ducati Manchester Ltd / Ducati Store upon delivery will be rejected.

Overseas/International Warranty Returns
We will assist international customers with warranty claims on items purchased with us. Items may need to be shipped back to the UK for inspection or repair. The customer will be responsible for any additional back and forth shipping charges.

Please contact us if you have questions regarding returns or exchanges.